First, know what kind of move it is
Interstate household-goods moves have federal requirements. Moves that stay within one state are generally governed by state and local rules, which differ. Start with the right regulator for your route instead of assuming every rule applies everywhere.
For an interstate move, find out whether you are dealing with the actual motor carrier or a broker arranging transport through another company. Ask who will pick up the shipment, whose name appears on the paperwork, and who you contact if timing or delivery changes.
Get comparable written estimates
Make a room-by-room inventory and point out the not-so-obvious details: stairs, elevators, long walks from the door to the truck, bulky furniture, fragile items, storage, packing help, and date flexibility. Ask each company to inspect the shipment in person or virtually. FMCSA says an interstate estimate should be based on that kind of inspection, not just a quick phone conversation.
Read what each estimate says about services and charges. Ask whether it is binding or nonbinding, what could change the estimated amount, how additional services are handled, and when payment is due. If the inventory or access changes, get the updated terms in writing before the work proceeds.
Check the company and watch for pressure
For interstate movers and brokers, use FMCSA’s Protect Your Move tools to check registration and review consumer guidance. Read the company name carefully; similar names can belong to different businesses. For an intrastate move, check your state consumer office or attorney general for licensing and complaint information.
Pause if someone asks for a large upfront cash deposit, will not inspect the shipment, gives a much lower estimate without explaining why, or presents documents with blank spaces. The FMCSA warning-sign list and the FTC’s mover-scam advice explain additional checks.
Keep a paper trail
Save the estimate, order for service, bill of lading, inventory, proof of payment, and all messages. Photograph valuable or fragile items before they are packed. Make sure you know how to reach the company on pickup day and during transit. At delivery, note damage or missing items on the paperwork and follow the mover’s claim process promptly.
FMCSA’s moving checklist is a useful final pass before pickup. It is aimed at interstate moves, but the “read before you sign and keep copies” parts are sensible everywhere.
Updated November 2026 · Federal requirements discussed here apply to interstate household-goods moves. Confirm current rules for your route.