Before the movers or truck arrive
- Charge phones and keep the move folder, keys, wallet, medication, and valuables with you.
- Confirm parking, elevator or loading access, building rules, and the best contact number.
- Set aside items that are not part of the shipment and mark them clearly.
- Keep pets and children in a safe, calm area away from loading paths.
- Protect floors or doorways if needed and agreed with the building or provider.
When a mover arrives
Walk through the shipment together. Point out items that need special handling and make sure the inventory reflects what is being moved. Review completed documents before signing and keep copies. For interstate moves, the Federal Motor Carrier Safety Administration recommends carefully reading the estimate, bill of lading, inventory, and other paperwork; its official checklist has details for pickup and delivery.
Stay available to answer questions and give directions. Confirm how and when you can reach the mover during transit, and how pickup and delivery windows work. If anything changes from the agreed plan, ask how that affects the written estimate or charges before authorizing additional work.
Before the truck leaves
Do a final walk-through of closets, cabinets, storage areas, and outdoor spaces. Check the utility spaces and the spots where small things like remotes and keys tend to hide. Take photos of the home’s condition if they are useful for your records. FMCSA’s checklist also advises keeping your bill of lading until the shipment is delivered, charges are paid, and any claims are settled.
At delivery
Be present if you can. Direct boxes to their destination rooms, compare delivered items with the inventory, and note visible damage or missing items on the paperwork before signing. Photograph issues and contact the mover promptly using the process in your contract. Keep copies of the delivery paperwork and receipts.
Give yourself permission to unpack the essentials before every box. If all you do that night is make the bed, find the coffee, and locate the shower curtain, you have done an excellent job of being a person in a new place.
If a move feels off
For interstate household goods, use FMCSA’s Protect Your Move resources to check registration and learn about complaints. For a local move, contact your state consumer protection office or attorney general to learn the rules and complaint options for your area. Keep communications and documents in writing when possible.
Updated November 2026 · This is a general checklist; follow your contract, local requirements, and the mover’s written instructions.